Payments:

* Payment is due for all bookings made with us prior to a dog boarding, and for home visits, once the booking is completed. For our dog boarding and daycare services, payment is required prior to you dropping off your dog for their stay. For our home visit services, payment is required either prior to or at the time of us returning the keys to you, once the visits have been completed..

 * Payment for your booking can be made either via bank transfer or by cash. If you wish to pay via cash please contact us to make payment arrangements. If you wish to pay via bank transfer, the amount must show as cleared funds in our account before your dog is dropped off for their stay, and prior to your keys being returned to you (Home Visits only). 

* We do not offer any CREDIT at this time and are not authorized to do so.
 

Deposits & Cancellations:


* We require a deposit of 25% of the total amount of the booking for all dog boarding and daycare bookings, in order for us to confirm a space for you.

* The deposit amount is required at the time of booking, to be paid via bank transfer. We cannot confirm or reserve a space for you until the deposit is received in full. Once the deposit is received, we will then confirm the booking via email.

* We have a 14 day cancellation policy. The deposit is fully refundable should you cancel within 14 days of the start date of the original booking. The deposit is NON refundable should you cancel within less than 14 days of the start of the original booking. 14 days is calculated not including the start date of a booking.
 

Dog Boarding & Daycare:

* We require all dogs which come for boarding & daycare to be up to date with their vaccinations including the Kennel Cough vaccine.. We will require an up to date copy of their vaccination certificate prior to boarding commencing.

* We reserve the right to refuse any dog for boarding who does not have the correct vaccination certificate required, and the deposit paid at the time of booking will not be refundable.

* We reserve the right to refuse any animal which we deem as unfit and unwell admission into our facilities and/ or any animal which would put the health of other animals present at risk, without further seeking veterinary advice.

* Should your animal become unwell during his/ her stay in our facilities, we reserve the right to seek veterinary advice as we deem necessary to ensure the health and welfare of your pet maintained throughout his/ her stay.
 
* We require all customers to sign a Customer Consent form which will be issued to you prior to the start of your booking, and you are required to declare any pre – diagnosed conditions and any symptoms of ill health your pet may have experienced within the last month, prior to the start date of the booking.

* Drop off and collection times are arranged via appointment only throughout the hours of 8am – 8pm Monday to Sunday. We attempt to be as flexible as possible, however should we fail to have availability for your preferred time and you wish to collect/ drop off a day(S) earlier or later than the original booking (subject to availability), you will be charged for an additional day(s) boarding as required.

* We operate a no aggression policy; any dog which demonstrates any aggressive behaviour towards either their carer or any other animals boarding at a home will be requested to be removed. In this case we do not offer a refund and the full amount  that has been paid  for the duration of the dogs stay will be retained.

* We cannot accept any dogs that are in season. We requested that if your female dog is not neutered at the time of booking, that you seek to have an alternative plan of accommodation for them, should they come into season when they are due to be boarding with us we do reserve the right to ask you to collect your dog. In this case we do not offer a refund and the full amount  that has been paid  for the duration of the dogs stay will be retained.
 

Home Visits:

* Should a cat flap not be present in your premises, allowing your cat to leave and enter at will, we are not able to give them access to the outside for safety reasons.

* Should your animal become unwell at your home whilst under our care, we reserve the right to seek veterinary advice as we deem necessary to ensure the health and welfare of your pet maintained whilst your away. Any costs incurred as a result of this medical treatment will be liable by the pets owner, and we will seek reimbursement for any monies paid. 

* We require all customers to declare any pre – diagnosed conditions and any symptoms of ill health your pet may have experienced within the last month, prior to the start date of the booking.